At norpiqs.info, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds are available and how to request one.
Refunds are available for qualifying purchases within 30 days of the original transaction date. To be eligible, you must request the refund before the 30-day window closes. Refund eligibility depends on the nature of the product or service purchased and whether you have substantially accessed or consumed the content. Digital products and educational materials may have different eligibility criteria than physical goods.
To request a refund, please email [email protected] with your order number, purchase date, and reason for the refund request. Include any relevant documentation or evidence supporting your claim. Our customer support team will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 7-10 business days.
Certain items are non-refundable, including: subscription renewals, digital content that has been fully accessed or downloaded, services that have been rendered in full, and items purchased through special promotions or clearance sales. Additionally, refunds may be denied if you have violated our Terms of Service or engaged in abusive behavior toward our team.
Refund processing typically takes 7-10 business days after approval. However, depending on your financial institution, the credited amount may take an additional 3-5 business days to appear in your account. Refunds are issued to the original payment method used at purchase.
If you disagree with a refund decision, you may submit an appeal within 14 days of receiving our response. Your appeal should include additional information or documentation not previously provided. We will review appeals carefully and provide a final decision within 10 business days.
For refund inquiries or to initiate the process, contact [email protected] with "Refund Request" in the subject line. We are committed to resolving refund matters fairly and promptly.